Email that is
automatically forwarded from your domain mail
server to any other email account, such as AOL,
Hotmail, or Gmail, may be marked as Spam due to
filtering provided by the receiving account
server. That server MAY report that email from
YOUR domain, and our servers, is spammimg and
they may block all email from our servers. This
cannot be allowed.
If we are notified that your forwarded email is
"spamming", we will advise you to remove the
filtering on your receiving account, or to stop
forwarding email. Failure to provide a solution
to the "spamming forwards" will cause us to
remove all forwards on your server.
There is a 500
outgoing email hourly limit per domain. This
limit is also applied towards Mailman. If you
send over this amount in any hour, most of the
e-mails will bounce back with an undeliverable
error. If this occurs, it will then take some
time for your account to be able to send again
so we recommend waiting at least 1 hour after
this issue occurs to begin sending email
again.
Many of our
servers have a limit of 30 POP3/IMAP checks per
hour per each user's connecting IP address. If
you go over this you're likely to get a wrong
password error message or an error stating
"login incorrect". If this occurs, please wait
an hour and it will automatically unblock you.
To prevent this from happening again, please
make sure to disable auto checking or at least
set it to something higher such as once every 10
minutes.
Any mailing list
larger than 5,000 addresses will require a
dedicated server or VPS hosting solution from
us. Note: Dividing one large list into
smaller lists to get below this limit is not
allowed.
Mailing Lists
Rules:
1. Anytime
you're sending a message, no matter how large
your mailing list is you must throttle
it. We recommend you throttle it to at the very
least sending 1 email every 6 seconds. If the
mailing list software you're using does not
allow you to throttle, you must switch to
something else. We recommend phpList, which can
be found in your control panel under Fantastico.
If you do not throttle and you try sending, for
example, 500 emails, the server will try sending
all 500 in 1 second, which is not possible. This
will cause the server load to go very high and
the entire server will be sluggish until this
process is completed. It is our job to keep the
server up and running without being sluggish.
Anyone who causes the server's load to go high
will be suspended and the process will be
terminated. If you choose not to throttle, you
will most likely be suspended for crashing the
server.
2. Any mailing
list over 900 emails is only allowed to be sent
to during off-peak times to prevent high server
loads. Off peak times qualify as all day
Saturday and Sunday, and 1 AM - 8 AM Eastern
Time on Monday - Friday. The list must be a
Double Opt-In list. This means a user has
subscribed for a newsletter or other email
marketing messages by explicitly requesting it
and confirming the email address to be their
own. Confirmation is usually done by responding
to a notification/confirmation email sent to the
email address the end user specified. The double
opt-in method eliminates the chance of abuse
where somebody submits someone else's email
address without their knowledge and against
their will. You will not be permitted to mail
any mailing list that you were given or
purchased. In doing so, this will also be
considered spamming and may result in
termination of the offending account.
Email Scripts
must be able to handle and document all
information from a double opt-in list. This
includes processing opt-outs (via web or email)
and list removal on bounce backs. All opt-outs
or bounce back removals must be handled in a
timely manner, and outbound mail must be
throttled on shared packages to a maximum of
five hundred (500) emails per hour. If your
account is found to be using a script that does
not meet these requirements, AIMwebs reserves
the right to suspend, terminate, or deactivate
your script or account.
3. You are not
allowed to mail to a mailing list you were given
or purchased. This is spamming because the
subscribers never agreed to you personally
sending them mail. We do not care and how you
justify it, this is spam and will result in
termination of the offending account.
4. Any
unsolicited e-mail being sent will result in
termination of the offending account. We have a
zero tolerance policy regarding the sending of
unsolicited e-mail.
5. Any mailling list MUST comply with all
guidelines set forth by the United States
government. These can be found at:
http://www.ftc.gov/bcp/edu/pubs/business/ecommerce/bus61.shtm
.
6. No direct
SMTP mailers are allowed. An example of this
would be a Darkmailer or The Bat!. Any mail
should be sent through the local mail server/MTA
for further delivery by the server and not done
directly by scripts.
